Questrade needs to allocate some of their marketing budget into customer service. This is ridiculous.

Holy Crap, is anyone else absolutely appalled by Questrade’s customer service?? Yesterday, I was disconnected twice by their chat service. The first time, I was 204th in line and made it to 60 before having my chat disconnected. That process took over an hour and a bit. I restarted the chat, giving QT the benefit of the doubt, because I’m not a total asshole. I restart the chat at “99+” place in line. Pretty weird to not show the actual number. Anyone wanna guess what happened next?At exactly 60th again, I am disconnected. I’m not one to be entitled against customer service reps, but this is straight dogwater. All I want to do is execute a simple trade for an overseas market. I actually don’t get why I need to go through support at all.This morning, I decided to call them, as I figured out you manually have to talk to someone to execute an overseas trade. As I’m writing this, I have been on hold for 1 hour, 50 minutes, and 43 seconds. I’ve heard of other users having bad customer service experiences, and holy crap they are right. I’m gonna change the topic of this call from investing more of my money to how to switch brokers. I believe that TD has way more responsive CS. If anyone knows of a good broker with easy access to overseas markets, please comment below.I totally understand that this is a first world problem, but Questrade, stop marketing as if you are making peoples lives easier. This issue would’ve been resolved on a different platform a long time ago. Absolute dogwater service. Don’t trade with these buffoons that spend more money on marketing. Plus, the app fricken sucks and logs you out after 2 mins away. Make a better customer experience.I don’t care if Questrade contacts me here and asks me to take it down. I won’t. Make a better product instead of silencing dissent. via /r/PersonalFinanceCanada https://ift.tt/3dr9NN4