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http://bit.ly/2TPS9FA via /r/interestingasfuck http://bit.ly/2DaS8qc

http://bit.ly/2QOL46n via /r/aww http://bit.ly/2McfJcQ

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http://bit.ly/2FsjlHu via /r/woahdude http://bit.ly/2srDh4D

http://bit.ly/2SVlGxH via /r/aww http://bit.ly/2DaWAVT

http://bit.ly/2QNFWiK via /r/aww http://bit.ly/2TPcaMl

http://bit.ly/2Dc30o1 via /r/OldSchoolCool http://bit.ly/2CpdI8M

http://bit.ly/2ROhq5E via /r/gifs http://bit.ly/2HaM1X3

http://bit.ly/2FDMjTI via /r/GetMotivated http://bit.ly/2Fsswr8

http://bit.ly/2SQFjXu via /r/oddlysatisfying http://bit.ly/2HcIsQe

http://bit.ly/2AMxdIy via /r/GetMotivated http://bit.ly/2RyfzTq

http://bit.ly/2AHZujq via /r/OldSchoolCool http://bit.ly/2M70UIM

http://bit.ly/2FpeZ3A via /r/mildlyinteresting http://bit.ly/2FvMlNr

http://bit.ly/2Rpv93s via /r/BeAmazed http://bit.ly/2Fwy5UH

http://bit.ly/2FoC7PP via /r/interestingasfuck http://bit.ly/2FsRINz

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http://bit.ly/2REgxfX via /r/GetMotivated http://bit.ly/2M4UN7J

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http://bit.ly/2QDgwEo via /r/ProgrammerHumor http://bit.ly/2VLSvz1

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http://bit.ly/2RHL6Bo via /r/DesignPorn http://bit.ly/2Hh3a14

http://bit.ly/2SNSFUp via /r/interestingasfuck http://bit.ly/2AFmorE

https://nyti.ms/2SN5TRr via /r/todayilearned http://bit.ly/2AF1MQ6

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http://bit.ly/2QBiCVu via /r/aww http://bit.ly/2Cc0jRA

http://bit.ly/2RjSHa6 via /r/Damnthatsinteresting http://bit.ly/2D2s54k

http://bit.ly/2RJNveQ via /r/gifs http://bit.ly/2Fn1HE4

http://bit.ly/2VGQm7A via /r/aww http://bit.ly/2Ce1DDv

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http://bit.ly/2D2m0oF via /r/Damnthatsinteresting http://bit.ly/2TIQJwK

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http://bit.ly/2Fl90g8 via /r/oddlysatisfying http://bit.ly/2H47CR0

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http://bit.ly/2RgFqPk via /r/interestingasfuck http://bit.ly/2CaddPT

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http://bit.ly/2FkBxmh via /r/aww http://bit.ly/2FnZlEW

http://bit.ly/2ADLA1U via /r/oddlysatisfying http://bit.ly/2TDthAL

http://bit.ly/2RF1ti1 via /r/QuotesPorn http://bit.ly/2AOxkU7

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http://bit.ly/2TDaUw0 via /r/gifs http://bit.ly/2VFqF7p

My current 2 year contract was about to expire so I called Verizon to change it. I was told I could not change a thing because there was a credit hold on my account. I am a 30 year customer with a perfect payment record so I was shocked when I was told I owe Verizon more than $2,000. It took a 2+ hour phone call, multiple transfers and several 3 way conversations, until one Customer Service Rep took charge and refused to give up. This Customer Service Rep, after multiple tries, finally found someone in the Verizon Credit Department who was willing to listen to common sense and correct my account. My townhouse community’s addresses are similar to apartment buildings, one overall street address per court then each townhome is assigned a unique unit number. My neighbor has the same “common” first name as me and the first 3 letters of our last names match (only 3 out of 9 for me). The Credit Department Rep told me that Verizon’s fraud monitoring system used this minor name similarity to automatically assign my neighbor’s outstanding accounts to me. It did not matter that my neighbor’s outstanding accounts had different full last names, account numbers, unit numbers, phone numbers, SSN, etc. My fear is at the end of the conversation the Credit Department Rep. said this could easily happen again because a “computer” did the initial assignment. My questions are. Is this even legal? Is there anything I can do and/or anyone I can contact to prevent this from happening again?​UPDATE: To answer some questions I am receiving and what suggestions I took so farI did check my Credit Report while on hold and it was OK. I plan to keep a good eye on it now.Verizon used to be Bell Atlantic which provided copper wire phone service so that is why I have been a customer for 30 years.I was lucking that SSN’s were required because the Credit Representative asked for my last four numbers as final proof that the other accounts were not mine. They had a different SSN.Thanks to a link provided in the comments I emailed what happened to two Senior Executives. I got an auto reply from one saying they just retired and use this link for making contact. I went to that page and filled out an on-line form sending it to another senior executive. I doubt I will get a response but will update this post if I do.In both the email and online form I highly commended the CSR who was determined to get my account fixed.​UPDATE 2: I’m Shocked, A person from Verizon’s Executive Relations Office called me and left me a message saying they are so sorry for what happened to me. They were happy a CSR did finally help me and they will be notifying their manager about my positive feedback and compensation. Finally they left a phone number and asked me to call them back tomorrow so they can talk to me about my experience. I will update this post again after this phone call. Personally, I give Verizon credit for responding to my email so quickly.​ via /r/personalfinance http://bit.ly/2CgaO6a

http://bit.ly/2CgE64C via /r/aww http://bit.ly/2Fn8cXy

http://bit.ly/2D06jyu via /r/mildlyinteresting http://bit.ly/2TE9rVX

http://bit.ly/2Fjdnrw via /r/aww http://bit.ly/2Cdv3Br

No text found via /r/Showerthoughts http://bit.ly/2SMEoYa

http://bit.ly/2VERl8o via /r/OldSchoolCool http://bit.ly/2SGuSpo

http://bit.ly/2CfmKoH via /r/oddlysatisfying http://bit.ly/2Fqvr33

http://bit.ly/2H1uLTR via /r/mildlyinteresting http://bit.ly/2RGRnx8

http://bit.ly/2FmO1Jh via /r/reactiongifs http://bit.ly/2FjC1cl

http://bit.ly/2RgP84e via /r/oddlysatisfying http://bit.ly/2TL1yhR

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http://bit.ly/2TDOTgp via /r/gifs http://bit.ly/2CYBGct

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http://bit.ly/2SQKAhC via /r/Damnthatsinteresting http://bit.ly/2AC2NZj

http://bit.ly/2Rhbjap via /r/woodworking http://bit.ly/2TBAMs3

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