Did PC financial fire their entire customer service team? Impossible to reach, 3+ hours on hold

My bank card stopped working and i had unauthorized transactions on my card. Since Wednesday i have tried calling them and logging in to my account online to no avail. Longest single session on hold was 3hr 30 min, then they dropped my call. On Twitter there are dozens of similar tweets of 3, 4, 5 hours on hold and no access to online banking. Ive tried calling them each day and similar thing where they drop my call after 2 to 3 hours.What are my options now? Someone is using my card to make purchases that i didnt do (i keep getting text notifications of purchases over $40). I want to cancel the card but can’t get through online OR the phone. My card hasn’t left my possession this entire time via /r/PersonalFinanceCanada https://ift.tt/2YeHufh