American Airlines hates breastfeeding parents

I purchased 2 first class tickets to austin from Chicago. My flight Back to Chicago from Austin was delayed four hours. I went to the admirals club to nurse my daughter since by this time she’s hungry. I go to check in and the desk staff denies me access saying my tix do not give me access to the club. I say well I bought these tix because your customer service told me I would have access. I only need to use the mothers room to feed my baby. They deny me. I leave sit at my gate and chat with customer service again this time in chat. The agent tells me again I have access to the club. I go back. They deny me again even after seeing the chat where their agent told me I had access to this club. Once again this was the reason I bought 2 1st class tix, to have a safe space to feed my baby. They deny me again each time being more and more condescending. I ask to speak to a manager, she’s sitting at a podium behind me. Heard the entire ordeal each time and does nothing. I ask to use the mothers room to feed my baby since my flight has been delayed for over 4 hours and due to the miscommunication on their end. They deny me again. I say I don’t want food, drink, only to feed my baby and leave. They still deny me. A kind guest hears me pleading and adds me as his guest. I’m on the verge of tears. Once in the lounge I see it’s empty as is the mothers room. The three women that lack customer service and empathy need new jobs and my tickets refunded. AA offered $250 in flight credits for the flight being delayed. I deserve a refund. No breastfeeding parent should have to deal with this type of treatment. via /r/breastfeeding https://ift.tt/BlEXqNa